Technik, Inc.

an 8(a) Certified small business
ISO 9001:2008 Registered
CMMI ML 3 Appraised

BACKGROUND

Technik, Inc. is a CMMI Maturity Level 3 certified (for Dev & Svc), ISO 9001:2008 registered, small disadvantaged 8(a) company which provides professional and technical support services to many Federal agencies including the Department of Navy, National Aeronautics and Space Administration, Department of Education, Department of the Army, Department of Veterans Affairs, U.S. Department of Agriculture, and Security and Exchange Commission. Our Seaport-e mission is to advance government operations by effectively engineering agency mission solutions to achieve improved client service and secure information sharing. Technik has a successful history of offering exceptional IT solutions, innovative technologies, certified management strategies, and direct experience in the delivery of IT services as a prime and subcontractor to multiple federal contracts.

Technik has a successful history of offering exceptional IT solutions, innovative technologies, certified management strategies, and direct experience in the delivery of IT services as a prime and subcontractor to multiple federal contracts. SeaPort Enhanced (SeaPort-e) made electronic procurement of Engineering, Technical and Programmatic support services at NAVSEA a reality. The Navy Virtual SYSCOM (VS) Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR) have decided to leverage the successes and efficiencies of the SeaPort-e business model by designating SeaPort-e the vehicle of choice for future Engineering, Financial, and Program Management contractor support services. This decision emphasizes the Navy Virtual SYSCOM’s focus on implementing cost-effective and integrated business practices to better support our Navy.

 

Capabilities

Capabilities
Technik, the Prime contract holder, will provide qualified personnel, materials, facilities, equipment, test instrumentation, data collection and analysis hardware and software and services that will support NSWC and NUWC, and their subordinate Divisions in the execution of their missions, product area directorates, and technical capabilities. Functional areas to be supported under this contract are described in the sections below.

Research and Development Support
This functional area consists of supporting the development and application of scientific and analytical disciplines to conduct fundamental research; scientific study and experimentation directed toward advancing the state-of-the-art or increasing knowledge or understanding; concept formulation; assessment of system and subsystem requirements; development, analysis and evaluation of concepts, technologies, systems and subsystems; and development of operational concepts and tactics with the end goal being the application of results to developing new or improving existing warfighting capabilities. Technik currently provides these services to NASA, the US Army and SEC.

Engineering, System Engineering and Process Engineering Support
This functional area consists of supporting the application of engineering disciplines to technically support development of new warfighting capabilities and systems, technically support development of significant alterations to existing systems, support integration of existing equipment or software into different applications or platforms to support the warfighter, and support evaluation of foreign or non-developmental weapons systems, equipments, and technologies to satisfy existing warfighting requirements. Support is required for system and process engineering disciplines that systematically consider the requirements, synthesize and evaluate alternative concepts, identify a recommended selection, and generate a design and system specification. Technik currently provides these services to NASA, the US Army, DHS, USDA and SEC.

Modeling, Simulation, Stimulation, and Analysis Support 
Simulation support has allowed our customers understand complex systems and environments through system visualization, process modeling, decision support analysis, scenario development and requirement maturation. Typical evaluation methods include: prototyping, simulations; weighted trade-off matrices; cost, and technical opportunity studies; surveys; extrapolations based on field experience; user reviews; and testing. Process activities include: definition of goals and objectives; definition of selection rules; definition of plausible alternatives; research of available technologies; development of develop alternate solutions; and reporting and analysis of results. Technik currently provides these services to NASA and the US Army.

System Design Documentation and Technical Data Support
This functional area involves the engineering effort required to prepare and assure that the detailed technical data documentation that is necessary to support system development reflects the latest design, configuration, integration, and installation concepts. Technical documentation may be in the form of paper, electronic (digital) or interactive computer systems. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Software Engineering, Development, Programming, and Network Support
This functional area consists of applying the engineering and scientific disciplines to perform technical analysis of, technically support development of or selection of hardware and computer software, or modification to existing hardware and software for systems, test facilities, or training facilities. This also consists of software engineering efforts and programming support required to technically support software implementation in systems, sub-systems, and components utilizing computers, electronics, and software. Planning, designing, coding, testing, integrating, supporting, and delivering algorithms, software (source code and executables), computer programs are the inherent activities of this functional area. Generally, the software development processes used for software development under this contract shall be, as a minimum, assessed at Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 or equivalent, however the Government may specify other (either lower or higher) standards in individual task orders issued under the contract. Technik currently provides these services to NASA and the US Army, the Department of Navy, DHS, USDA and SEC.

Reliability, Maintainability, and Availability (RM&A) Support
This functional area consists of applying engineering, scientific, and analytical disciplines to ensure that systems and platforms RM&A requirements are integrated with the system design, development and life cycle sustainment resulting in warfighting capabilities that function effectively when required and that detection and correction of design deficiencies, weak parts, and workmanship defects that affect functionality are implemented. Technik currently provides these services to NASA and the US Army.

Human Factors, Performance, and Usability Engineering Support 
Using emerging user interface technologies, such as touch and gesture computing, voice recognition, and the blending of the physical and digital domains, we explore data and relationships in new ways and without the constraints of traditional computing tools. These technologies act as problem solving devices enabling exploration of various options as a means of finding an answer to a problem. By blending the physical world with visual data through augmented reality and immersive environments, Technik provides an entirely new dimension of interactivity. Technik currently provides these services to NASA.

Configuration Management (CM) Support
This functional area consists of applying engineering and analytical disciplines to identify, document, and verify the functional, performance, and physical characteristics of systems, to control changes and non-conformance, and to track actual configurations of systems and platforms. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Quality Assurance (QA) Support
This functional area consists of applying engineering and analytical disciplines to ensure that the processes and products used in the design, development, fabrication, manufacture of result in quality products. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
This functional area consists of providing information system software analysis, requirements definition, design, development, test, modification, installation, implementation, quality assurance, training, and documentation to meet the evolving data storage and reporting needs of programs and management. Analyze existing IT and IS databases, web sites, and IT applications and recommend new or improved interfaces and improved management tools that meet new management requirements, or improve management effectiveness and efficiency. Perform maintenance and technical support for Local Area Networks (LAN) and Wide Area Networks (WAN) that are outside the cognizance of the Navy Marine Corps Intranet (NMCI). Modify, implement and maintain web based information systems and links. Develop web-site structure, prepare documentation for population, implement and maintain web sites. Provide systems engineering and technical support for establishment, test, upgrade, and operational support of systems, networks, workstations and support equipment hardware and software that are outside the cognizance of NMCI. Conduct IA analyses, develop, recommend, and implement, monitor, update, and maintain, IA practices, procedures, equipment, algorithms, and hardware that are outside the cognizance of NMCI. Technik currently provides these services to NASA and the US Army.

Interoperability, Test and Evaluation, Trials Support 
All software developed is subjected to Independent Testing and Verification (IT&V) to ensure that operational software, hardware, and systems are robust, stable, and secure. We use a three-phased approach: the Discovery phase is conducted in collaboration with Government stakeholders and includes reviews, information gathering, and planning activities needed to scope and target test activities. The Establishing a Foundation phase establishes the required test requirements, including the number and types of tests. The Implementation and Execution phase is when Technik designs, develops and executes the test cases in accordance with established requirements. We record test results, document and report defects, and track all defects until their resolution. Technik currently provides these services to NASA and the US Army.

Logistics Support 
As part of our logistics support, Technik creates, documents and implements project plans; requirements and analysis; testing; and other lifecycle logistic support. Support duties include tracking software licenses, records management, property custodian, move coordination, badging and area access permits, office vehicle usage logging and servicing coordination, and other administrative support. Technik currently provides these services to the US Army.

Training Support
This functional area consists of applying the engineering and analytical disciplines required to ensure that the warfighter and technical support community is provided with adequate instruction including applied exercises resulting in the attainment and retention of knowledge, skills, and attitudes regarding the platforms, systems, and warfighting capabilities they operate and maintain. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Program Support
Program support services need to be mission focused. Technik takes a customer-centric approach for this task. We collaborate with Customers on operations planning, financial support planning, and monitoring and analyzing operational performance for improvement. Our approach focuses on the following: Confirm mission goals and targets; develop roadmap & supporting plans; establish quality standards; monitor & analyze operational performance; improve operational performance. Technik staff provides a wide array of budget support functions across its offices, divisions and programs—without the potential for service interruption that can arise from partnering with inexperienced contractors. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Functional and Administrative Support 
Technik takes a customer-centric approach for this task. We collaborate with our Customers on operations planning, financial support planning, and monitoring and analyzing operational performance for improvement. Our assigned staff follow a 5-phase methodology to accomplish the objectives of this administrative support task area. The 5 phases include: Obtain, Analyze, Structure, Present/Validate/ and Deliver. Technik currently provides these services to NASA, the US Army, the Department of Navy, DHS, USDA and SEC.

Public Affairs and Multimedia Support 
Technik provides experienced, solution-driven support, with communication and outreach activities from a strategic planning perspective based upon the day-to-day technical, business writing, logistics and planning, and related functions. Technik aids in developing a communication and outreach plan from the ground up. We align with the agency’s overall plan, meeting the objectives of producing and disseminating complete, accurate, timely, and relevant information to its internal and external stakeholders. In doing so, we write, edit, prepare, and update written communications—while supporting all logistics, back end, and follow up correspondence to meetings, conferences, and other outreach events. Technik currently provides these services to NASA.

 

 

 

Quality Assurance

As an ISO 9001:2008-registered and CMMI Maturity Level (ML) 3 for Development (DEV) and Services (SVC) organization, Technik is informed and guided by quality standards to ensure defined, repeatable processes are followed, and that we meet and exceed ITCD performance standards. We have applied these standards to develop a quality management approach that allows us to ensure defined, repeatable processes are documented, followed, and that we meet or exceed each and every performance standard. We employ a variety of surveillance and enforcement methods to ensure performance is in full accordance with our Customer’s Surveillance Plan (QASP) and Acceptable Quality Levels (AQLs).

Our CMMI and ISO integrated processes in software and systems engineering translate directly into higher quality, better cost and schedule control, and lower overall risk to our customers. Our approach to quality begins and ends with the client’s mission, supported by a standard process framework ensuring consistency and visibility across all IT engagements. Throughout the SDLC, we implement quality control by using rigorous process and product audits, reviews, and activity monitoring. Results provide indicators to aid in managing the system development process. Fundamental components include:

  • Monitoring – Activities are reviewed on a routine basis to verify implementation of the quality management plan and to assess performance adequacy, including achievement of established performance metrics.
  • Audits – Project and task level processes and products are evaluated against the documented processes, procedures, and requirement standards. The Quality Manager selects the types of methods and activities needed to objectively evaluate both process and product quality attainment based on lifecycle, client drivers, configuration items, and deliverable products. The Quality Manager provides independent reviews of selected processes, activities, and documentation throughout the project lifecycle.
  • Reviews – The Quality Manager participates in, observes, or conducts reviews as appropriate in accordance with the review work product process defined for the project. In addition, the Quality Manager will conduct independent reviews of the project process adherence and product standards. An example would be to have an independent observer witness the testing process.

Project work products follow the QA methods defined in the table below to verify that documentation, products, and services are accurate and complete according to customer requirements and defined processes and procedures.

Assurance Method Product Type Example Frequency Reporting Type
Peer Reviews: A group of the author’s teammates review work for compliance to specified criteria. All formal, prepared deliverables are reviewed by the team for both technical quality and conformance to standards. Occurs prior to delivering any document or other deliverable to the customer for acceptance. Documented in Peer Review Forms; Peer Review metrics reported in the Monthly Report, if applicable.
Walkthroughs: Relevant stakeholders work through the defined steps of an event or procedure, including development completion, installation, help desk support, etc. Hardware, software, equipment installation, testing – ready for use per schedule. Scheduled event planned throughout the lifecycle as a control gate to maintain project scope. Provided to stakeholders with follow-on meeting minutes to capture the review.
Process and Work Product Audits: Informal and formal inspections are conducted by qualified QA personnel to ensure products provided to the customer abide by the established and approved processes, guidance, and standards. Process audit (all lifecycle processes) – as the program implements processes and procedures, resulting work products are created and eligible for evaluation throughout the project. Defined in the QA activities schedule and may be conducted as needed—scheduled, and unscheduled. Audit Findings documented in the QA/QC reports; any defects cited are documented and Corrective Action Plan drafted.

 

Technik uses various quality control monitoring methods to confirm that our staff is meeting customer expectations and contractual obligations. Examples of these activities and methods proposed for use are contained in the following table.

Surveillance Method Examples Comments
100% inspections Customer reviews each deliverable within a certain timeframe upon receipt
  • Provides the most complete and accurate way to ensure quality
Random Sampling Conduct random sampling of help desk transaction log showing call and closure information, monthly
  • Statistically based method
  • Applicable to recurring tasks
  • Generally requires a large number of items to measure
Customer Assessment Conduct Customer Satisfaction Surveys, annually
  • Dependent on coordination and objectivity of personnel surveyed
  • Qualitative method
  • Customer-defined time frequency (e.g., help desk managers phone random users each day after the ticket is resolved to conduct an informal customer satisfaction interview)
Performance Reporting Prepare status and other reports as required
  • Provide weekly activity reports
  • Provide program status, risk/issue insight, & cost activities
Internal Audits
  • Conduct Peer Reviews
  • Conduct Service Walkthroughs and Inspections
  • Conduct Process and Work Product Audits
  • Ensure that deliverables are accurately provided based on the processes followed on the program
Trend Analysis
  • Provided in monthly performance reports
  • Cost Variance/Schedule Variance
  • Allows the customer insight into the current and future state of the program
  • Includes, but is not limited to, financials and schedule
  • Provides an opportunity to prevent any high-risk areas and remediate any issues as they pertain to cost and schedule

During task performance, the focus of our QCP shifts to identifying and correcting deficiencies in deliverables. By detecting problems early, we can correct them with less impact to project schedule and cost. We accomplish this early detection by implementing a surveillance plan developed with the task plan to identify the methods and frequencies of inspections. Data collected is analyzed by performing a variety of analyses to ensure quality requirements are met, and if not, identify the extent and severity of deficiencies. We consider impacts to risk, assess trend and commonality of deficiencies, perform root cause analysis, formulate recommendations for correction and prevention, and document these analyses in reports.

  • Root-Cause Analysis – For problems that do not have obvious causes and solutions, we perform a root-cause analysis, tracing back the process until the cause(s) is/are located. Once the source of the problem is identified, we investigate how to eliminate, prevent, and/or mitigate this issue.
  • Correcting Deficiencies – Once we identify deficiencies and develop recommended corrections, we implement changes to correct existing problems and prevent future problems from reoccurring. We stress early identification of problems and by correcting problems early, we improve the quality of our deliverables, avoid future related problems, minimize cost impact, and increase customer satisfaction. We fully document all corrective actions that change procedures, alter task plans, or have an impact on the final quality of our products and services. This documentation provides us with a basis for future improvements, and is an important part of our Continuous Improvement (CI) processes.
  • Measuring Processes and Products – Quality processes and work products are measured against SLAs and related metrics. We work closely with our Customer to ensure that metrics represent business outcomes and are meaningful to the enterprise as a whole.
  • Process Deficiencies – Deficiencies that span tasks or deliverables often require process changes. If our analysis shows that a process is inefficient or problematic, we redesign the process and promulgate the changes to all contract personnel affected by the process.

Our QCP incorporates surveillance activities for all areas of contract management, including engineering and technology, security, quality assurance, procurements, subcontracting, purchasing, finance, property, environmental, export controls, safety and health. We maintain performance data for all the surveillance areas documented in RFP/Task Order/SOW/PWS. We will support all surveillance forms by developing and submitting metrics data when requested.

 

Points of Contact

For more information about how Technik can help your organization achieve higher performance, contact:
Satish Venkatesan
Phone: (703) 953-1002
Email: satish.venkatesan@technikinc.com

Alexa Tsui
Phone:  (703)953-1577
Email:  alexa.tsui@technikinc.com

For points of contact to provide information on customer satisfaction with the services performed please contact either of the two individuals listed above.