Technik provides operations and maintenance support to keep critical enterprise systems functioning to achieve required performance, security and reliability. We offer fully managed services to support our customer’s network operations centers and enterprise service desks by supplying facilities, systems, processes and personnel.
We leverage quality standards such as ITIL, CMMI, ISO 9001, and IEEE to ensure quality processes for delivery. We employ highly skilled, experienced people who have in-depth knowledge of emerging technologies.
Comprehensive O & M Services
Technik provides continued support to keep critical enterprise systems functioning properly. Specific O & M services include:
- Scheduled Software maintenance and patch management
- Configuration and Change Management
- Help Desk Tier 1, 2, 3/IT Assistance Hotline
- Root-cause analysis, Bug fixes and workarounds
- LAN/WAN/MAN Management
- Server Administration
- Database Management and Administration
- Office Automation Software Support
- Audio/Video Communication support
- Workstation maintenance and support
- Mobile Device management and support
- Backup and Restore support
- Disaster Recovery support
Contact us to learn more about our Operations & Maintenance and Sustenance support services